Coordination
Changing what is done based on other people's actions.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Social Perceptiveness
Understanding people's reactions.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Negotiation
Bringing people together to solve differences.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Writing
Writing things for co-workers or customers.
Service Orientation
Looking for ways to help people.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Speaking
Talking to others.
Reading Comprehension
Reading work-related information.
Active Learning
Figuring out how to use new ideas or things.
Time Management
Managing your time and the time of other people.
Active Listening
Listening to others, not interrupting, and asking good questions.
Persuasion
Talking people into changing their minds or their behavior.